Answers to the most common questions, and a real person on email when you need one.
Free servers can get busy. Try a different server location, or upgrade to Premium for faster, less-congested servers.
Check your internet connection, try a different server, and make sure you allowed the VPN permission prompt when your device asked for it. If it still fails, delete and reinstall the app.
Open Settings, tap your name, then Subscriptions, Next Bolt VPN, and Cancel Subscription.
Open the Google Play Store, tap your profile icon, then Payments & subscriptions, Subscriptions, Next Bolt VPN, and Cancel subscription.
Refunds for subscriptions bought in the app are handled by Apple or Google. On iPhone or iPad, request one at reportaproblem.apple.com. On Android, open your Google Play order history and choose Request a refund. Email us if you need help.
No. We do not log or monitor the websites you visit while connected. See our Privacy Policy for details.
Free servers offer basic access on 1 device with a limited set of locations. Premium unlocks every server location, faster speeds, more devices at once, and no ads.
Email us and we'll reply within 24 hours. Let us know which app you use (Android, iOS or Chrome) and what you're seeing.
nextsalution@gmail.comThe extension has its own help page covering connection and proxy sign-in issues.
Chrome extension helpLooking for plans and prices? See Pricing or our Privacy Policy.